Shipping Policy

At MoryaWear, we work to make sure your order reaches you safely and on time. This Shipping Policy explains our order processing, shipping methods, delivery timelines, shipping charges, tracking, and what to do if there is a delivery issue.

1. Shipping Methods

We currently offer shipping within India through third-party courier and logistics partners.

Depending on your location and order, available shipping methods may include:

Standard Shipping
Express Shipping — where available
Cash on Delivery (COD) — where available

Available shipping options will be displayed during checkout based on your delivery address.

We may use different courier partners depending on your location, service availability, and operational requirements.

2. Order Processing Time

Orders are generally processed within [1–3 BUSINESS DAYS] after successful payment or order confirmation.

For Cash on Delivery orders, processing may begin after the order has been successfully confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

During periods of high demand, including Ganpati festival season, promotional campaigns, sales, and holidays, processing times may be longer than usual.

If there is an unexpected delay in processing your order, we will make reasonable efforts to inform you.

3. Delivery Timeframes

Estimated delivery times after dispatch are:

Location	Estimated Delivery
Major cities	[2–5 BUSINESS DAYS]
Other areas in India	[3–7 BUSINESS DAYS]
Remote locations	[5–10 BUSINESS DAYS]

These are estimates rather than guaranteed delivery dates.

Actual delivery times may vary depending on your location, courier service, weather, holidays, public events, and other circumstances beyond our reasonable control.

The estimated delivery date shown at checkout or in your order confirmation should be considered the most relevant estimate for your order.

4. Shipping Costs

Shipping charges are calculated based on factors such as:

Delivery location
Order weight
Number of products
Shipping method selected
Promotional offers

The applicable shipping charge will be displayed during checkout before you complete your purchase.

Free Shipping

We may offer free shipping on orders above:

₹[FREE SHIPPING THRESHOLD]

or during specific promotional campaigns.

Any free-shipping offer will be subject to the terms displayed at the time of purchase.

5. Order Tracking

Once your order has been dispatched, we may send you a shipping confirmation containing:

Courier/service provider
Tracking number
Tracking link, where available
Estimated delivery information

You can use the tracking information to monitor your shipment.

Please allow up to [24–48 HOURS] after dispatch for tracking information to become active.

If your tracking information has not updated for an extended period, please contact us at moryawear@gmail.com with your order number.

6. Delivery Issues and Delays

While we work with our logistics partners to provide timely delivery, delays can occasionally occur.

Possible causes include:

Incorrect or incomplete address
Incorrect phone number
Customer unavailable at the time of delivery
Courier delays
Weather conditions
Public holidays
Natural events
High order volumes
Festivals or promotional periods
Remote-area delivery restrictions
Transportation or logistical disruptions

If your order is delayed, please first check the tracking information provided by the courier.

If the shipment appears to be significantly delayed or has not moved for 7 DAYS, contact us at moryawear@gmail.com and we will assist you in contacting the courier or investigating the shipment.

7. Incorrect Shipping Address

Please carefully verify your shipping address before completing your order.

If you provide an incorrect or incomplete address and the shipment cannot be delivered, additional shipping charges may apply if the order needs to be reshipped.

If you notice an address error shortly after placing your order, contact us immediately at:

moryawear@gmail.com

We will try to update the address before dispatch, but we cannot guarantee that changes can be made once the order has been shipped.

8. Failed Delivery Attempts

Our courier partner may make multiple delivery attempts depending on the service and location.

If delivery fails because:

The recipient is unavailable
The address is incorrect
The phone number cannot be reached
The recipient refuses the package
The delivery cannot be completed for another customer-related reason

the shipment may be returned to us.

If you request that the order be shipped again, additional shipping charges may apply.

9. Damaged Packages

If your package appears visibly damaged when delivered, please:

Take photographs or video of the package before opening it, where reasonably possible.
Check the product immediately after opening.
Contact us at moryawear@gmail.com within 2 to 3 DAYS of delivery.
Provide your order number and relevant photographs/videos.

We will review the issue and, where applicable, provide an appropriate remedy in accordance with our Return & Refund Policy and applicable law.