Refund Policy

Return & Refund Policy

At MoryaWear, we want you to feel confident when shopping with us. If your MoryaWear T-shirt isn't right for you, we aim to make the return or exchange process simple and fair, subject to the conditions below.

1. Return Eligibility

You may request a return if:

  • The product is unused, unworn, unwashed, and in its original condition.
  • Original tags, labels, and packaging are intact, where applicable.
  • The product has not been altered, damaged, stained, or subjected to improper use.
  • You provide valid proof of purchase or your order number.
  • The return request is submitted within the applicable return period.

Products returned without meeting these conditions may be rejected or may qualify only for an alternative remedy at our discretion, subject to applicable law.

2. Return Timeframe

Return requests must be submitted within 2 days from the date your order is delivered.

To request a return, contact:

moryawear@gmail.com

Please include:

  • Order number
  • Name used for the order
  • Product(s) you want to return
  • Reason for return
  • Photos/videos where requested

Returns requested after [2 DAYS] may not be accepted unless required by applicable law or approved by us under exceptional circumstances.

3. How to Request a Return

To start a return:

Step 1: Contact us at [moryawear@gmail.com] with your order details.

Step 2: We will review your request and confirm whether the product is eligible for return.

Step 3: If approved, we will provide return instructions.

Step 4: Pack the product securely in its original packaging, where possible, and send it according to the instructions provided.

Step 5: Once we receive and inspect the returned product, we will process the applicable refund or exchange.

Please do not send a product back without first contacting us, as an unauthorized return may delay processing.

4. Refund Process

Once your returned product reaches us, it may be inspected to confirm that it meets the return conditions.

If the return is approved, we will initiate the refund within:

[REFUND PROCESSING TIME]

The time taken for the refunded amount to appear in your account may depend on your payment provider, bank, or payment method.

Refunds will generally be made using the original payment method, where technically possible.

5. Refund Amount

For an approved return, the refundable amount will depend on the reason for the return and the applicable policy.

Where appropriate, the refund may include the amount paid for the returned product.

Original shipping charges: [REFUNDABLE / NON-REFUNDABLE]

Any applicable deductions will be communicated to you before the refund is processed, where required.

We will not make deductions that are prohibited by applicable Indian consumer-protection law.

6. Exchanges

We may offer exchanges for eligible products, subject to availability.

You may request an exchange for:

  • A different size
  • The same product/design
  • Another eligible product of equivalent value, where offered

If the requested replacement is unavailable, we may offer a refund or another suitable option.

Size Exchanges

Because apparel sizing can vary between individuals, please carefully review our size chart before ordering.

For a size exchange, the original T-shirt must generally be:

  • Unworn
  • Unwashed
  • Undamaged
  • Free from stains, odors, or alterations
  • Returned with original tags/packaging where applicable

Exchange request period: [X DAYS]

7. Damaged, Defective or Incorrect Products

If you receive a product that is:

  • Damaged
  • Defective
  • Misprinted
  • Incorrectly sized due to a fulfillment error
  • Different from the product you ordered

please contact us at [moryawear@gmail.com] within [2 DAYS] of delivery.

Please provide:

  • Order number
  • Clear photographs of the product
  • Photographs/videos of the packaging where relevant
  • A description of the issue

For printing or manufacturing defects, we may request photographs showing the issue clearly.

After reviewing the claim, we may offer an appropriate solution, which may include:

Replacement • Exchange • Refund

Where a product is confirmed to be defective, damaged in transit, or incorrectly supplied by us, we will not unfairly require the customer to bear the cost of correcting our error, subject to applicable law.

8. Non-Returnable Items

The following products may not be eligible for return or exchange:

  • Products that have been worn or washed
  • Products with removed or damaged tags
  • Products that have been altered or customized at the customer's request
  • Products damaged after delivery due to misuse or improper care
  • Products returned without prior authorization
  • Gift cards, where applicable
  • [OTHER NON-RETURNABLE ITEMS]

Important: Nothing in this section limits any consumer rights or remedies that cannot legally be excluded under applicable Indian law.

9. Return Shipping Costs

Change of mind / size-related return

For returns requested because you changed your mind, selected the wrong size, or otherwise no longer want the product:

Return shipping cost: [CUSTOMER PAYS / STORE PAYS]

If the customer is responsible for return shipping, we recommend using a trackable shipping service and keeping proof of shipment until the return is completed.

Damaged, defective or incorrect product

If the return is due to a product being defective, damaged, or incorrectly supplied by us, [STORE NAME] will [PROVIDE A PREPAID RETURN LABEL / REIMBURSE REASONABLE RETURN SHIPPING COSTS / ARRANGE PICKUP], subject to verification.

10. Return Inspection

All returned products may be inspected after they reach us.

If a returned item does not meet the eligibility requirements, we may:

  • Reject the return
  • Return the product to you
  • Offer an alternative remedy where appropriate

We will communicate with you if there is an issue with your return.

11. Refund Delays

If you have received confirmation that your refund has been processed but the amount has not appeared in your account within the expected timeframe, please:

  1. Check your bank/payment-provider statement.
  2. Contact your payment provider if necessary.
  3. Contact us at [moryawear@gmail.com] if the refund remains missing.

Please provide your order number so that we can investigate the transaction.

12. Cash on Delivery Orders

For Cash on Delivery orders, refunds may be processed through an appropriate method such as:

  • Bank transfer
  • UPI
  • Other available electronic payment method

We may request the information necessary to process the refund securely.

We will never ask you to share your ATM PIN, UPI PIN, password, or OTP to process a refund.

13. Sale and Promotional Products

Products purchased during sales or promotional campaigns may be subject to the same return policy unless specific conditions are clearly stated at the time of purchase.

If a particular product is excluded from returns or exchanges, this will be communicated clearly before or during purchase, subject to applicable law.

14. Customer Satisfaction

We want every MoryaWear order to be a positive experience.

If you have a problem with your order, please contact us before initiating a dispute with your payment provider. Our customer-support team will make reasonable efforts to understand the issue and find a fair solution.

Your statutory rights under applicable Indian consumer-protection laws remain unaffected by this policy.